Privacy policy
Privacy Policy
Last updated: June 30, 2026
SINGCHOICE operates this store and website. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect the following types of personal information:
Contact details, such as your name, email address, phone number, billing address and shipping address.
Order and transaction information, such as products purchased, payment status, delivery details, returns and customer support records.
Account information, if you create an account with us, such as login details, saved addresses and order history.
Communication information, such as messages you send to us by email, WhatsApp, contact forms or customer support channels.
Device and usage information, such as IP address, browser type, device information, pages visited, referring website, and interactions with our website.
How We Use Your Personal Information
We use your personal information to:
Process and fulfill your orders.
Arrange shipping and delivery.
Provide customer support.
Manage returns, refunds and exchanges.
Communicate with you about your orders, account or enquiries.
Improve our website, products, services and customer experience.
Detect, prevent and respond to fraud, security issues or misuse of our services.
Send marketing communications where permitted by law or where you have agreed to receive them.
Comply with legal, tax, accounting and regulatory obligations.
Payments
Payments are processed through Shopify and approved third-party payment providers. We do not directly store your full payment card details. Payment information is handled securely by the relevant payment provider according to their own security and privacy practices.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, analyze website performance, improve user experience and support marketing activities.
You can control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.
How We Share Personal Information
We may share personal information with service providers who help us operate our business, including:
Shopify, which powers our online store.
Payment processors.
Shipping and logistics providers.
IT, hosting and security providers.
Analytics and marketing service providers.
Customer support tools.
Professional advisers, regulators or authorities where required by law.
We do not sell your personal information.
International Transfers
Some service providers may process or store personal information outside Singapore or outside your country of residence. When this happens, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.
Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal, tax, accounting and business record requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymize or securely store it.
Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, disclosure or alteration. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, withdraw consent to marketing communications, or ask questions about how your information is used.
To make a request, please contact us using the contact details below. We may need to verify your identity before processing your request.
Marketing Communications
If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link in the email or by contacting us directly. We may still send non-marketing messages related to orders, payments, deliveries or customer service.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or policies of third-party websites. Please review their privacy policies before providing personal information.
Children’s Privacy
Our website and products are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us at:
SINGCHOICE
19 Jln Kilang Barat, #05-01 Acetech Centre
Singapore 159361
Singapore
Email: hekaipan52@gmail.com
Phone / WhatsApp: +65 9142 6463